Income spikes are one-time events that can increase your income over the program income limit or cause your rent to be less than 1/3 of your monthly household income. If you lost SCRIE or DRIE because an income spike caused your annual income to increase above $50,000 in the previous year, and your income has now decreased back below the limit, you can reapply for the benefit and have your prior frozen rent amount restored. Provide proof of legal separation or divorce, or an affidavit stating that the household member has permanently moved or left the household, along with proof of residency for any household member who has moved or left the household (i.e. lease, State ID, or utility bill with the new address).Ī non-primary tenant who has been listed as a household member and who is applying for a redetermination must also submit a Benefit Takeover Application if the primary SCRIE or DRIE tenant has passed away or moved permanently to a nursing home.ĭownload the SCRIE Redetermination Application.ĭownload the DRIE Redetermination Application.Provide a death certificate or a letter from a nursing home indicating the move is permanent, or.Provide proof that you have sustained a loss of 20% or more of your combined household income as reported in your last approved SCRIE or DRIE application due to the death or permanent move to a nursing home of a household member or because a household member has permanently left the household,.Submit the SCRIE or DRIE Redetermination Application,.Be listed as the SCRIE or DRIE primary tenant,.To have your frozen rent reduced in a redetermination of your benefit, you must: Open the Menu ☰ in the Taptap Send app and select "Support”, then select WhatsApp to reach us.If you have experienced a permanent loss of 20% or more of the combined household income that you reported in your last approved Rent Freeze application, you may apply for a redetermination of your frozen rent. For example: your registered information (your name, the email address and phone number used when signed up), and your transfer details. Please remember to provide as much relevant information as possible so our team can assist you promptly. You can also send us a private message via Taptap Send official Facebook page. Support is available in English, French.Support is available in English, Twi & Urdu.Our team can assist you in English, Urdu and Twi (24/7), and in Wolof, and Darija Monday to Friday, from 8 am to 5 pm. Our team can assist you in English, Urdu, and Bengali, every day, from 9 AM to 9 PM (GST). Support is available in Spanish, English, Twi, Wolof and Darija.Support is available in English, Twi, Wolof, Urdu and Darija.Support is available in Italian, English, Twi, Wolof, Urdu and Darija.Support is available in English (24/7), Twi (24/7), Wolof, Urdu and Darija.Support is available in French, English, Twi, Wolof and Darija.if your call can't go through, please send us an email instead at: from your registered email address.Support is only available in English at the moment.Our team can assist you in multiple languages, from Monday to Friday, from 9 AM to 6 PM (CET). In case you’d like to change your email, or you no longer have access to that email address, select “Account” in the Menu ☰, scroll down to the “Email” section and edit it.Your registered email address is displayed right below your name.Open your Taptap Send app and tap on the Menu ☰ (top left of the screen).To find your registered email address (only applicable if you're currently logged in to the app): We will answer you as quickly as possible.įor Europe & UK: we answer emails every day, from 9 am to 6 pm CET.įor the US and Canada: we answer emails every day from 8 am to 5 pm ET.įor the UAE: we answer emails every day from 9 am to 9 pm GST. ![]() Send us an email at from your registered email address (the email address you used to sign up for your Taptap Send account). For example: your registered information and your transfer details. ![]() to provide as much relevant information as possible so our team can assist you promptly.For security reasons, we need to make sure that we speak with the owner of the account, to use the email address or the phone number you used to sign up for your Taptap Send account.Click on the option to contact us directly.Īlternatively, you may also find our contact details as below. There are many ways for you to contact the Customer Support team at Taptap Send! Simply open Menu ☰ in the Taptap Send app and select " Support " to see all available options.
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